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Help centre / Safety and your data

Reporting, blocking, suspensions and appeals

You can block anyone in Messages (from the menu at the top of the conversation), mute a conversation you don't want alerts from, and report a post, account, moment or conversation with the Report button, or through the contact form. Our team reviews reports; anything marked as nudity or violence is reviewed within 24 hours. In a group, admins can also ban a member who misbehaves.

Accounts can be suspended for a set time or until lifted. A suspended member sees the reason and can submit an appeal, which an admin reviews. For a problem with a payment, gift or order, contact us with the details and an admin will review it.

Still stuck?

Ask Nana, our AI helper, with the chat button at the bottom of the page, or contact the team and a person will help.