Help centre / Safety and your data
How your money is kept safe
Payments run through Paystack's hosted checkout, so card and bank details never touch our servers. Money is held until it is earned: store payments until delivery is confirmed, session earnings for 24 hours after the session, and subscriptions, gifts and downloads for a short dispute window. You need a verified email to pay. Refund rules are shown before you pay and in the Terms. The full picture is on Trust & security.
Still stuck?
Ask Nana, our AI helper, with the chat button at the bottom of the page, or contact the team and a person will help.